For immediate assistance please call
our toll free number 1800 83 84 89 for Australia or 0800 55 77 99 for
New Zealand. Our friendly operators will be happy to help you with your
enquiry.
Ordering
When can I expect delivery of my order?
Order delivery generally takes 14 days
but can be up to 28 days.
Will I get notification when my order
has been dispatched?
Unfortunately we are unable to provide
this service at the moment.
How do I
change or cancel my order?
Call our customer service team immediately
on 1800 83 84 89 for Australia or 0800 55 77 99 for New Zealand (Toll-Free)
with your order number.
How do I know my order was successful?
You will receive an Order Confirmation
by email immediately.
For stock that is 'out of stock' -
will I be notified when the new stock has arrived?
Unfortunately we are unable to provide
this service at the moment, but will dispatch your order immediately
when it arrives in stock.
How do I know if you have a particular
item in stock?
Call our customer service team Toll-Free
1800 83 84 89 (Australia) or 0800 55 77 99 (New Zealand) with the product
name and code handy - we will advise you if the item is in stock.
Are the prices the same for Australian and New Zealand customers?
Yes, all prices shown on the website - including postage, discounts and specials - are the same in Australian Dollars and New Zealand Dollars.
Do you process orders to anywhere
other than Australia & New Zealand?
Yes we do! There is an additional Postage
and Packaging cost so please submit an enquiry with us prior to placing
your order. Submit Enquiry.
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Delivery
What
is the Postage and Packaging cost?
Cost of Postage and Packaging is $9.95
per order. If you wish to have your order fast-tracked we also offer
optional Priority Despatch for an additional $3.30.
Do I pay
Postage and Packaging for each item?
You will only pay one Postage and Packaging
fee for your order, not per item.
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Payment
How can I place an order when I have
no Credit Card?
Send a Cheque or Money Order to:
AUSTRALIAN RESIDENTS
Century Mail Reply Paid 83303
Locked Bag 2000
Bangalow NSW 2479 |
NEW ZEALAND RESIDENTS
Century Mail FreePost 208709
PO Box 312021
AKMC Auckland 1142 |
Can I pay by
Pay Pal, BPAY, Direct Deposit or Bank Transfer?
Unfortunately we are unable to provide
this service at the moment. Current payment methods include Credit Card,
Cheque and Money Order.
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Customer Details
How can I get my name removed from
your mailing list?
Call our customer service team on 1800
83 84 89 for Australia or 0800 55 77 99 for New Zealand (Toll-Free).
How can I update my details?
Call our customer service team on 1800
83 84 89 for Australia or 0800 55 77 99 for New Zealand (Toll-Free).
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Guarantee and Refunds
What is the guarantee on your products?
Each and every product we sell has a
full money-back 12 month guarantee.
What should I do if the item is faulty?
Send the item with all your order and customer details, stating whether you would like a replacement or a refund to:
AUSTRALIAN RESIDENTS
Century Mail
Reply Paid 83303
Bangalow NSW 2479 |
NEW ZEALAND RESIDENTS
Century Mail
FreePost 208709
AKMC Auckland 1142
|
What should I do if I change my mind and want to return the item?
Send the item with all your order and customer details stating that you would like to activate the 12 month Money Back Guarantee to:
AUSTRALIAN RESIDENTS
Century Mail
Reply Paid 83303
Bangalow NSW 2479 |
NEW ZEALAND RESIDENTS
Century Mail
FreePost 208709
AKMC Auckland 1142
|
How long will it take to receive my
refund?
Your refund will be processed within
14 to 28 days.
How will I receive my refund?
We will send you a Cheque in the mail.
Unfortunately we are unable to refund your credit to your Credit Card
or by Direct Deposit.
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VIP Membership
How do I become a VIP Member?
VIP Membership (VIP01) costs $9.95 and
is available for purchase in the Miscellaneous category. Valued at $29.95,
you will receive a Perpetual Desk Calendar worth $19.95,
Yearly Subscription valued at
$4.95, Priority Despatch on EVERY order, New Product Announcements,
Sizzling Member Specials and a VIP Membership Card.
How does Century Mail know I am a
VIP Member?
It’s important that you let us know
you are a VIP Member when placing your order. Fill in the VIP Member
Number field on your order form or tell the operator when placing an
order over the phone.
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Other
How do I claim a special offer I received
in the mail?
Please describe the offer you have received
in the Comments field of your online order form to ensue you receive
the special offer.
Why is there a discrepancy in the
pricing from your website to your media advertising?
Occasionally we have special offers available
only to our website or mail customers. We try to ensure there are as
few differences as possible and apologise for any inconvenience this
may cause you.
How do I contact Century Mail?
AUSTRALIAN RESIDENTS
Century Mail Reply Paid 83303
Locked Bag 2000
Bangalow NSW 2479
Call Toll Free 1800 83 84 89 |
NEW ZEALAND RESIDENTS
Century Mail FreePost 208709
PO Box 312021
AKMC Auckland 1142
Call Toll Free 0800 55 77 99 |
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